Privacy Policy

Introduction

This Privacy Policy details how Selladore Inc. and its affiliates and subsidiaries use and disclose the Personal Information we receive, whether automatically or directly from you, through our Sites (defined hereinafter). By visiting the Sites, you agree that your information will be handled as described in this Privacy Policy. Be aware that our Sites may contain links to other websites that are maintained by third parties who are not required to comply with this Privacy Policy and with respect to which we do not have any responsibility and disclaim any and all liability. If you have any concerns or questions, we encourage you to contact us and we will endeavor to address your concerns to the best of our ability. This Privacy Policy is effective as of January 1, 2020. Please read this Privacy Policy carefully and check back periodically as we may update it from time to time.

DEFINITIONS

“Selladore”, “we,” “us,” “our,” or “company”: Refers to our organization, including all affiliates and subsidiaries.
“Sites”, “Platform”: Any website, web application, mobile application, or internet service under our control. This does not include third-party websites or services we may link to or reference.
“Personal Information”: Information that alone or in combination with other information may be used to readily identify, contact, or locate you, including but not limited to your name, postal address, email address, phone number, birth year, age, gender, height, weight, employer information, credit card information, education, health information, physical attributes, union status, ethnicity, and pronouns. Personal Information does not include anonymized information that cannot identify a specific individual.
“Health Data” / “PHI” / “Medical Records”: Information related to your physical or mental health, health conditions, medical history, symptoms, biometric data, health-related images, and communications with healthcare providers. This includes protected health information as defined by HIPAA and state medical privacy laws.
“User Account”: Your individual account on our Platform, which you create to access our Services.
“Services”: Our products, applications, platforms, and services, including virtual care management, customer support, and all associated content and functionality.

Our Commitment to Privacy

We pledge to:

Respect the privacy of information we receive from you
Remain transparent about our data practices
Keep your data safe within the parameters described in this policy
Provide you with meaningful choices about how your information is shared
Comply with applicable privacy laws, including HIPAA, state medical privacy laws, and Canada's Anti-Spam Act

What Information We Collect

We collect Personal Information in four ways:

3.1 Information You Provide Directly

Create or maintain a user account on our Platform
Purchase products or services from us
Communicate with us via email, phone, or other channels
Apply for a business opportunity
Respond to surveys or request information
Post comments or pictures on our social media pages
Subscribe to our newsletters or updates
Provide health information (where applicable)
Contact us for support or lodge complaints

The nature of information collected depends on your use of the Platform and the specific services you access.

3.2 Information Provided by Your Healthcare Provider or Clinic

We may collect information about you from authorized healthcare providers or clinics you have selected to provide services and have authorized to share your information with us.

3.3 Information We Collect Automatically

When you use the Platform, we automatically collect information through cookies, web beacons, pixel tags, log files, and similar technologies, including:

Your domain name and IP address (or proxy server)
Your browser type and operating system
Device and application identification numbers
Web pages you view and links you click
Your location and geolocation data
The length of time you use the Platform and services
Your search queries and interaction patterns
System configuration information
Date and time stamps associated with your usage

This information helps us understand how you use our services, improve functionality, detect and prevent fraud, and ensure security.

3.4 Information from Social Media Platforms

We may collect information when you interact with us on social media platforms, including information about your posts, follows, and engagement. You acknowledge that information you share on social media is governed by that platform's privacy policy, not ours.

How We Use Your Information

We use your Personal Information based on legitimate business interests, the fulfillment of our services to you, compliance with legal obligations, and/or your consent. Specifically, we use your information to:

4.1 Provide Services

Create and maintain your User Account
Deliver the services, products, and features you request
Enable communication between you and healthcare providers (where applicable)
Fulfill orders and manage transactions
Process payments
Provide customer service and technical support
Respond to your inquiries and requests
Ensure proper functioning and security of the Platform

4.2 Improve Services

Analyze overall usage trends and user behavior
Understand how you access and use the Platform
Identify usage patterns and preferences
Develop additional functionality and improvements
Conduct research and analytics
Test content and features
Optimize your user experience

4.3 Communications

Send you information about your account, services, and transactions
Communicate about changes to our terms, conditions, and policies
Send product announcements and service updates
Provide quality assurance and customer service feedback

4.4 Marketing (with your consent)

Send marketing and promotional materials about our products and services
Share special offers, promotions, and newsletters
Display personalized advertisements based on your interests
Use your information to assist with advertising our services on third-party websites

4.5 Legal and Safety

Comply with legal processes and law enforcement requests
Comply with applicable laws and regulations
Respond to court orders or subpoenas
Enforce our terms of service and other agreements
Protect your rights, our rights, and the rights of others
Prevent fraud and unauthorized access
Address security incidents and data breaches
Pursue available legal remedies

4.6 Business Operations

Manage and improve our operations
Keep the Platform safe and secure
Evaluate the quality of services
Maintain records for archival and legal purposes
Process refunds and manage disputes

How We Share Your Information

We do not rent, sell, or share Personal Information with unaffiliated third parties for their direct marketing purposes without your prior consent. However, we may share your information in the following circumstances:

5.1 Service Providers and Business Partners

We may share Personal Information with vendors, service providers, and business partners who help operate our Platform and provide services, such as:

Payment processors
Data hosting and cloud service providers
IT service providers
Customer service representatives
Analytics providers
Email service providers
Marketing partners

These third parties are contractually bound to protect your data and use it only for specified purposes. They are required to maintain data security standards at least as strict as our own.

5.2 Healthcare Providers and Clinics

If you use health-related services, we share your health information with your designated healthcare provider(s) or clinic(s) as necessary to provide medical treatment and services. You can restrict access by contacting us at any time.

5.3 Authorized Third Parties

You may direct us to share your Personal Information with specific third parties, and we will do so with your consent. We are not responsible for the privacy practices of such third parties.

5.4 Legal Requirements and Law Enforcement

We may disclose your Personal Information when required or authorized by law, including to:

Comply with court orders, subpoenas, or legal process
Respond to law enforcement requests
Comply with government or regulatory authority requests
Protect public safety
Enforce our terms of service
Protect the rights, safety, or property of our company, users, or the public

5.5 Business Transfers

If we are involved in a merger, acquisition, reorganization, bankruptcy, receivership, financing due diligence, sale of assets, or transition of services, your Personal Information may be transferred as part of that transaction as permitted by law.

5.6 Aggregated and De-Identified Information

We may share aggregated, anonymized, or de-identified data with third parties in a manner that does not identify you or any specific individual. We retain the right to use de-identified data indefinitely.

5.7 Third-Party Links and Content

Our Platform may contain links to third-party websites and services. We are not responsible for the privacy practices of third-party websites or services. We strongly recommend reviewing the privacy policies of any third-party sites you visit.

Cookies and Tracking Technologies

6.1 What Are Cookies?

Cookies are small data files stored on your device that help us recognize you, maintain your preferences, and improve your experience. Cookies do not, by themselves, contain Personal Information, but we may associate them with your User Account.

6.2 How We Use Cookies

We use cookies and similar technologies to:

Keep track of your login status and authenticate your identity
Remember your preferences and settings
Analyze usage patterns and trends
Monitor website traffic and performance
Deliver personalized content and advertisements
Prevent fraud and unauthorized access
Conduct research and analytics

6.3 Third-Party Analytics

We use automated third-party tools and applications, such as Google Analytics, Attributer, and ActiveCampaign, to evaluate usage of the Platform and improve our services. These providers may use cookies and tracking technologies while performing their services. You may opt-out of Google Analytics by visiting the Google Analytics Opt-Out Page.

6.4 Opting Out of Cookies

You can modify your browser settings to block or reject cookies. However, disabling cookies may limit your ability to access certain features or functionalities of the Platform. You may need to re-enter login information more frequently if you disable cookies.

6.5 Do Not Track Signals

Some browsers transmit "do not track" (DNT) signals. Currently, there is no industry standard for DNT. We do not support DNT browser settings and do not currently participate in DNT frameworks. However, we are committed to remaining apprised of emerging privacy standards.

Behavioral and Retargeting Advertising

7.1 Online Activity Tracking

We may use cookies to collect information about your online and mobile activity to display targeted advertisements on third-party websites. We may partner with advertising networks like Google, Microsoft, and Yahoo to display ads based on your interests.

7.2 Opting Out of Behavioral Advertising

If you prefer not to receive behavioral advertising, you may opt out by:

Visiting www.aboutads.info/choices
Clicking on the AdChoices icon in an advertisement
Using the NAI Opt-Out Tool
Configuring your browser settings

Please note that opting out relies on cookies, so you may need to opt out again if you delete cookies, use a different device, or change browsers. You may still receive general online advertising from us even after opting out of behavioral advertising.

Data Retention and Deletion

8.1 How Long We Keep Your Data

We retain Personal Information only as long as it is necessary for the purposes for which it was collected or as required by law. The retention period depends on:

The amount, nature, and sensitivity of the data
The risk of harm from unauthorized access or disclosure
The purposes for processing the data
Contractual obligations regarding data retention
Legal and regulatory requirements

8.2 General Retention Schedule

We generally retain Personal Information for no longer than seven (7) years after your User Account is closed, unless extended retention is required by law or business necessity.

8.3 Deletion of Data

At the end of the applicable retention period, we will remove your Personal Information from our databases using secure deletion methods. We will require our business partners to do the same. If data cannot be completely deleted for technical reasons, we will implement safeguards to prevent further processing.

Important: Once we disclose your Personal Information to third parties, we cannot force them to delete or modify that information.

8.4 De-Identified Data

We and our business partners may continue using de-identified or anonymized data indefinitely without restriction.

8.5 User Account Deletion

You may request deletion of your User Account at any time by contacting us at [your contact email]. Upon deletion, you will no longer be able to access information in your account. Please note that:

It may take up to 30-90 days to process your request
We may retain certain data for legal, contractual, or operational reasons
Backup copies may exist in non-erasable form that are difficult to locate or remove
You must confirm you have the authority to request account deletion

Your Privacy Rights and Choices

9.1 Access Your Informationa

You have the right to request access to Personal Information we hold about you. You may access, review, and make changes to information in your User Account by logging in. For other data, contact us at [your contact email].

9.2 Correct or Update Information

If your information is inaccurate, incomplete, or out of date, you may request that we correct it. You can update contact information directly in your User Account or contact us for assistance.

9.3 Delete Your Information

You have the right to request deletion of your Personal Information, subject to legal and operational requirements. We will honor reasonable deletion requests unless retention is legally required or necessary to provide services.

9.4 Restrict Processing

You may request restrictions on how we process your Personal Information. We will attempt to accommodate reasonable requests when appropriate. Restricting processing may limit our ability to provide certain services.

9.5 Object to Processing

You have the right to object to processing of your Personal Information for marketing, profiling, or other specific purposes.

9.6 Withdraw Consent

If processing of your Personal Information is based on your consent, you may withdraw that consent at any time. We will honor withdrawal requests, though previously processed data may not be retrievable.

9.7 Data Portability

To the extent technically feasible, you may request your Personal Information in a structured, commonly used, and machine-readable format for transfer to another service provider.

9.8 Marketing Communications

We may send you marketing communications only with your consent. You may opt-out of marketing emails at any time by:

Clicking the "Unsubscribe" link in any email
Contacting us at legal@selladore.com
Adjusting your account preferences

We will remove you from marketing lists promptly. Please note that even if you opt out of marketing, we may still contact you about your account or services.

9.9 Exercising Your Rights

To exercise any of these rights, please contact us at [your contact email]. We will respond to all requests as soon as reasonably possible, generally within 30 days. Some requests may require verification of your identity or authority.

Data Security and Protection

10.1 Security Measures

We understand the importance of data security and take reasonable precautions to protect your Personal Information from loss, theft, unauthorized access, modification, and disclosure. We use a combination of:

Secure servers and encrypted data transmission
Authentication controls and access restrictions
Firewalls and intrusion detection systems
Internal password policies and security protocols
Secure premises and physical safeguards
Encryption of sensitive data
Regular security assessments and updates
Employee training on data protection

10.2 Security Limitations

Important: We cannot guarantee or warrant absolute security. Despite our efforts, we cannot ensure that:

Data transmitted over the internet will not be intercepted
Unauthorized access will not occur
Your data will not be altered, disclosed, or destroyed
Security breaches will not happen

Email, telephone calls, faxes, and internet transmissions are susceptible to interception and misuse. You assume the risk that unauthorized entry, hardware failure, software failure, or other factors may compromise your data security at any time.

10.3 Your Responsibility

You are solely responsible for maintaining the confidentiality of your login credentials and preventing unauthorized access to your devices and User Account. We recommend you:

Use strong, unique passwords
Change passwords regularly
Do not share login information
Implement device-level security (password protection, encryption)
Keep devices and software updated
Monitor accounts for unauthorized activity

10.4 Suspicious Activity

We will never send you emails requesting confidential information such as passwords, account numbers, or Social Security Numbers. If you receive suspicious emails claiming to be from us, please notify us immediately.

If you know of or suspect any unauthorized use of your account or security concern, please contact us immediately.

10.5 Data Breach Notification

In the event of a data breach or security incident, we will:

Promptly investigate and validate the root cause
Remediate vulnerabilities within our control
Comply with all applicable laws and regulations
Notify affected users as required by law
Cooperate with law enforcement if applicable
Document actions and conduct a post-incident review
Implement measures to prevent similar incidents

We will notify you of any data breaches in accordance with applicable law and our obligations.

Children's Privacy

11.1 Age Restrictions

Our Platform and Services are not directed to individuals under the age of 13 and we do not knowingly collect Personal Information from minors. If you are under 13, please do not use our services or provide information to us.

11.2 Parental Notice

If we learn that we have collected Personal Information from a minor, we will deactivate the associated User Account and delete such data promptly.

11.3 Reporting

If you are aware of a user under 18 accessing our Platform or services, please contact us immediately at [your contact email].

11.4 California Minors

California residents under 18 may request removal of content or information they have posted to our Platform. Please contact us with specific details of the content you wish to remove.

Data Storage

12.1 Where We Store Data

Your Personal Information is collected, processed, and stored on secure servers, primarily located in:

United States

Data may also be transferred to other locations for legitimate business purposes.

12.2 Geographic Scope

Our Platform is intended primarily for use in the United States. Users from other countries acknowledge that their data will be transferred to North America and may be subject to different privacy laws..

12.3 Third-Party Data Storage

Your Personal Information may be transmitted to third-party service providers who store or maintain it on secure servers. These third parties are contractually prohibited from transferring your data outside the United States.

12.4 Native Application Data

If you use our native mobile application, information you enter may also be stored directly on your device's local storage.

Specific Legal Compliance

13.1 HIPAA Compliance (Healthcare Data)

Where applicable, our privacy practices comply with the Health Insurance Portability and Accountability Act (HIPAA) and related regulations regarding protected health information (PHI). Health-related information is protected with specific safeguards and may only be disclosed as permitted by HIPAA.

13.2 California Privacy Rights

California Residents: You have the right to request a list of third parties to whom we have disclosed your Personal Information for direct marketing purposes. You may submit one request per calendar year by providing:

Proof of California residency
Current California address
Specific description of your request

We will respond within 30 days. Contact us at [your contact email].

California Minors: You may request removal of content you have posted.

13.3 GDPR Compliance (EU/UK/Swiss Residents)

If you reside in the European Economic Area, United Kingdom, or Switzerland, additional rights apply:

You have enhanced rights regarding your data
You may contact our Data Protection Officer at [your DPO email]
Account deletion requests may take up to 90 days
We maintain standard contractual clauses for data transfers
You may review our GDPR Data Protection Addendum upon request

Accuracy of Information

It is important that the information we hold is accurate, complete, and up-to-date, especially if it is used to provide services to you. If:

Your information changes, please inform us promptly
You believe information is inaccurate or incomplete, we will take reasonable steps to correct it
You can update your information directly in your User Account or contact us

We will make necessary corrections and maintain accurate records.

Opting Out

15.1 Marketing Communications

By accessing our Platform and providing information, you may be agreeing to receive information for which you registered. You may opt-out of marketing communications at any time by:

Clicking the "Unsubscribe" link in emails
Adjusting account preferences
Contacting us at [your contact email]

When you opt-out, we will remove you from marketing lists promptly

15.2 Transactional Communications

Please be aware that even if you opt-out of marketing, we will continue to send transactional and account-related communications necessary to provide services.

15.3 Do Not Track

Our systems do not currently recognize browser "do-not-track" requests, though we remain committed to privacy standards.

Third-Party Services and Analytics

16.1 Third-Party Analytics

We use third-party analytics services, such as Google Analytics, to evaluate usage of the Platform. These providers may use cookies or other technologies and may share aggregated usage data with us. This data helps us:

Understand user behavior and preferences
Improve service quality and functionality
Optimize user experience
Conduct research and analysis

16.2 Opting Out

You can opt out of analytics tracking:

Through Google Analytics Opt-Out Browser Add-On
By adjusting your browser settings
By following opt-out instructions on third-party websites

16.3 Third-Party Responsibility

We are not responsible for the privacy practices of third-party service providers. We recommend reviewing their privacy policies.

Changes to This Privacy Policy

17.1 Effective Date

This Privacy Policy is effective as of the date at the top of this document. We may revise this policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

17.2 Updates and Notices

We will post any updates on our website or through privacy policy update notices
Revised versions become effective when posted
If you access the Platform after changes are posted, you agree to the revised policy
We encourage you to review this policy periodically

17.3 Material Changes

If we make material changes to how we use previously collected Personal Information—such as using it for new purposes—we will provide notice and obtain consent as required by law.

17.4 Your Responsibility

It is your responsibility to review this policy periodically for updates. Continue accessing the Platform indicates your acceptance of the revised terms.

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Mailing Address:

Selladore Inc. Attn: Legal Department, 243 Cowley Avenue, Ottawa, Ontario K1Y 0H2 Canada

Support Desk: https://selladore.zendesk.com/hc/en-us

Support email: support@solycehealth.com

We appreciate your feedback and will respond to all inquiries as soon as reasonably possible

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